Account Deletion

This page explains how to delete your NextBill account and the data associated with it. NextBill is operated by Nextcore Technology Inc., a domestic corporation registered in the Philippines.

How to delete your account from inside the app

In the NextBill app for iPhone or Android:

1. Open the app and sign in.
2. Tap your picture or initials at the top right of Home (or open the menu at the top left and tap Account).
3. Scroll to the bottom and tap Delete account.
4. Enter your password under Confirm password, or, if you sign in with Apple or Google, tap Confirm with Apple or Confirm with Google instead. With two-step verification on, enter a code from your authenticator app (or a recovery code) too.
5. Tap Delete forever. The deletion runs immediately and you'll be signed out.

How to delete your account on the website

1. Sign in at nextbill-nti.com/login.
2. Click your avatar in the top-right corner of the dashboard to open the account menu.
3. Scroll to the bottom of the menu and click Delete my account.
4. Confirm by entering your password, or with Apple or Google if you sign in with them (and, with two-step verification on, a code from your authenticator app or a recovery code), and typing the word DELETE.
5. Press Delete account permanently. The deletion runs immediately and you'll be signed out.

How to request deletion if you can't sign in

If you've lost access to your account and can't complete the steps above, email support@nextbill-nti.com from the address registered to the account. Include the subject line "Account deletion request." We'll verify your identity and process the deletion within 14 calendar days.

What is deleted

• Your account record — name, email, password hash, email verification state, current session.
• Your photos and files. Your profile photo, your payment QR codes, receipts attached to bills that are deleted (see below), and any proof-of-payment screenshots on payment claims to or from you are permanently deleted from storage.
• Your devices. The push-notification identifiers for the phones you signed in on are deleted, so they stop receiving notifications. On the phone you delete it from, the app also deletes what it kept there for offline use, unsent bills included.
• Bills you created. A bill other people with a NextBill account are on is their record of what they owe or are owed, so it isn't deleted: it passes to the person who paid it (or another participant), and your name and email on it are replaced as described below. Your drafts, and bills no one else with an account is on, are permanently deleted with their receipts.
• Your participation in bills others created. In bills you did not own but were a participant in, your name and email are replaced with a "Deleted user" placeholder so the math other participants depend on stays intact. Nothing is ever emailed to that placeholder. The bill record itself continues to exist for the people who created and shared it.
• Group memberships. You are removed from every group you belonged to. Groups that you owned and that had other members have their ownership transferred to one of the remaining members. Groups you owned with no other members are deleted.
• Everywhere else you're named. Your name and email are also replaced with the "Deleted user" placeholder on bills that were deleted earlier (kept as the record of payments made), and on other people's repeating bills, so a repeat never adds you back. Emails still waiting to go to other people stop naming you.
• Emails. Emails to you that are waiting to be sent, the records of ones already sent, and the records of ones that failed to reach you are deleted.
• Payment claims. An "I've paid" claim between you and someone else is their record too, so it stays for them with "Deleted user" in your place: the amounts and dates are kept, its proof screenshots are deleted, and one still waiting for an answer is withdrawn. Your name and email are also replaced in bills' edit history.
• Auth artifacts. Email verification tokens, password reset tokens, invitations you sent, invitations you accepted, and invitations other people sent to your address are deleted.
• Active subscriptions bought on our website. If you subscribed to Pro on nextbill-nti.com, the subscription is cancelled at the source (PayMongo for Philippine users; Paddle for international users) before account data is deleted, so no further charges are made.

If you subscribed through the App Store or Google Play

Deleting your account does not cancel a subscription you bought in the NextBill iPhone or Android app. Those subscriptions are billed by Apple or Google, and only you can cancel them — we can't do it on your behalf. Cancel it before deleting your account, or you will keep being charged until you do.

• iPhone or iPad: open Settings, tap your name, then Subscriptions, choose NextBill and tap Cancel Subscription. You can also do this from apps.apple.com/account/subscriptions.
• Android: open the Google Play app, tap your profile picture, then Payments & subscriptions → Subscriptions, choose NextBill and tap Cancel subscription. You can also do this from play.google.com/store/account/subscriptions.

If you've already deleted your account, you can still cancel the subscription the same way — it stays listed under your Apple or Google account.

What may be retained, and for how long

• Payment and tax records. If you ever made a Pro payment, the underlying transaction records (amount, currency, date, last 4 digits of the card, billing country) are retained by our payment processors (PayMongo and Paddle) and by Nextcore Technology Inc. for accounting and tax-compliance purposes, as required by Philippine tax law. These records do not include your bill data or group activity. Retention period: 10 years from the date of the transaction (the retention period for accounting records under the Philippine Tax Code).
• Webhook and audit logs. Server logs that record security-relevant events (sign-in attempts, password resets, subscription events) may include your email or user id. They are kept only by our hosting provider, for up to 30 days, and are then deleted.
• Bills you participated in but did not own. As described above, the bill record is kept by the owner, but every reference to you within it is anonymized.

Email backups

NextBill sends share-summary emails on your behalf when you click "Send to everyone." Once an email has left our servers, it is delivered to the recipient's inbox provider and we have no ability to recall or delete it. Email contents — share amounts, your name as the payer, the bill title — may persist in recipients' mailboxes and our outbound mail provider's logs subject to that provider's retention policy.

Timeline

In-app deletion is immediate. The user record, owned bills, group memberships, your side of payment claims, and auth artifacts are removed within the same database transaction as your confirmation. Subscription cancellation requests are dispatched to the payment processor before the account is removed; the processor confirms the cancellation asynchronously, typically within seconds.

Questions

If you have any questions about this policy, what specific records we hold for you, or to request a copy of your data before deletion, email support@nextbill-nti.com.